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The National Trust
ANOTHER SPARKLING YEARThis champion of the country's heritage - one of Britain's largest charities - is committed to looking after "special places for ever, for everyone." In 2007/8, it entertained over 15 million people at its historic houses and on its land, and was helped out by a staggering 52,000 volunteers. Its annual report is extremely detailed and forthcoming: it quantifies everything imaginable and describes the Trust's successes in clear, expressive terms. A remarkable, confidence-inspiring, effort. Are you from this charity? Have your say.
But don't just take our word for it...
Reviewed: 2008-08-13 Accounts ending: 2008-02-29
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IN SHORTWho/what it helps
Where
Providing
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89 % 
Super size 
Over £150k 
Unknown 
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We have a long lease of a NT house and garden. The house gets inspected about every 2-3 years, but in the 15+ years we have been here, the extensive garden, the chief attraction of the property, has never been looked at. However, our chief complaint is the insurance of the fabric. We have to belong to the NT's insurance scheme, which appears to take no account of whether the house and garden are on flood plain or clay and we pay far more than we would if we were allowed to choose our own insurance company and submitted the company's recommendations and proposed charges to the Trust for approval. When we do submit a claim, it either takes 6 months plus to be resolved,(such as a car being driven into a gate pillar) or else it is summarily dismissed without explanation(a window falling in that the Trust itself installed some years previously.)